The ELEVATE Biohacking Expert Course is offered by:
FIBROWS CARLA SRL
Registration number: J20/1600/015516
Tax ID (CUI): RO35732335
Registered office: Aleea Gugu no. 1, Resita, Caras-Severin, Romania
Email: office@elevatepmu.com
Website: academy.elevatepmu.com
National consumer protection authority: ANPC — anpc.ro | Phone: 021 9551
Online dispute resolution platform (EU): https://ec.europa.eu/consumers/odr (mandatory under Regulation (EU) 524/2013)
2.1. By purchasing access to the ELEVATE Biohacking Expert Course, you enter into a digital content delivery contract with FIBROWS CARLA SRL.
2.2. The contract is formed at the moment you receive the order confirmation email. From that moment onward, you have access to the course.
2.3. These Terms and Conditions, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and FIBROWS CARLA SRL.
2.4. By checking the box “I have read and accept the Terms and Conditions” at checkout, you confirm that you have read and fully accepted these terms. If you do not agree, do not finalize your purchase.
3.1. Subject of the contract. You purchase personal digital access to the “ELEVATE Biohacking Expert” course, which includes:
3.2. What you are NOT purchasing. The purchase does not include:
3.3. Duration of access. Access is granted indefinitely, provided you comply with these Terms. FIBROWS CARLA SRL reserves the right to modify the platform with 30 days' notice.
3.4. Technical availability. We strive to ensure platform availability 24/7, except during maintenance periods (announced 48 hours in advance) and force majeure events.
4.1. Course prices are displayed on the purchase page and vary depending on the launch period:
4.2. VAT treatment differs depending on the customer's location and tax status:
| Customer type | VAT treatment |
|---|---|
| Individual from Romania | Price + 21% VAT (EUR) |
| Individual from another EU country (B2C) | Price + VAT according to customer's country (OSS scheme) |
| Company from another EU country with valid VAT ID (B2B) | No VAT (reverse charge) |
| Customer from outside the EU | No VAT (export of digital services) |
4.3. The final price including VAT is clearly displayed before payment confirmation.
4.4. A tax invoice is automatically issued within 24 hours of payment confirmation and is sent to the email address provided in the order.
5.1. Payments are processed through the payment processor integrated into the platform (bank card: Visa, Mastercard, Amex).
5.2. Payment is made in full at the time of purchase. There is no payment installment option outside those offered directly by the payment processor or issuing bank.
5.3. FIBROWS CARLA SRL does not store your card data. All transactions are processed in accordance with the PCI DSS standard through the payment processor.
5.4. If payment is refused by your bank, the order is not finalized and course access is not granted.
6.1. Course access is granted immediately after payment confirmation, via the welcome email containing access credentials.
6.2. If you do not receive the confirmation email within 30 minutes, check your Spam folder and contact office@elevatepmu.com.
6.3. Minimum technical requirements:
6.4. Compliance of digital content (in accordance with Directive (EU) 2019/770): The content provided complies with the description published on the sales page. If you discover a significant discrepancy, contact office@elevatepmu.com within 30 days of purchase.
7.1. In accordance with OUG 34/2014 (which transposes Directive 2011/83/EU), you have the right to withdraw from this contract within 14 calendar days from the date of purchase, without giving any reason.
7.2. EXCEPTION FOR DIGITAL CONTENT. In accordance with Article 16 lit. m) of Directive 2011/83/EU, the right of withdrawal does not apply to contracts for the supply of digital content not supplied on a physical medium, if the following conditions are cumulatively met:
7.3. At checkout, you must check the following box (mandatory):
7.4. If you have NOT yet accessed the content, you can exercise your right of withdrawal within 14 days by sending an email to office@elevatepmu.com with the subject: “Withdrawal — [Your Name] — [Order Number]”
7.5. The refund will be made within 14 days of receipt of your withdrawal request, using the same payment method as the original purchase.
7.6. Optional withdrawal form:
8.1. ELEVATE's commitment. FIBROWS CARLA SRL offers a 14-Day Satisfaction Guarantee for the ELEVATE Biohacking Expert course. If you are not satisfied with the course for any reason, we will fully refund the amount you paid, subject to the conditions below.
8.2. Eligibility conditions. The guarantee applies if ALL of the following conditions are met:
8.3. How to request a refund. Send an email to office@elevatepmu.com with the subject “14-Day Guarantee — [Your Name] — [Order Number]” and indicate the reason (optional, but helpful for course improvement).
8.4. What happens to your account. Upon processing of the refund, access to the course is completely revoked. PDF documents downloaded during the guarantee period remain your responsibility — by accepting these Terms, you confirm that you will not use, redistribute, or commercially exploit them.
8.5. Processing timeframe. The refund will be made within 14 days of approval of your request, using the same payment method.
8.6. This guarantee does not apply:
8.7. Important distinction. This commercial guarantee is an additional facility offered by FIBROWS CARLA SRL. It does not constitute recognition of a legal right of withdrawal for accessed digital content and must not be interpreted as such.
9.1. Chargeback. Initiating a bank dispute (chargeback) for an amount for which a refund request is in progress or has been approved is considered fraud and may result in:
9.2. Misuse of the guarantee. Massive access to content followed by a refund request, where access exceeds the limits in Article 8.2, constitutes a breach of these Terms. FIBROWS CARLA SRL reserves the right to refuse the refund.
9.3. Logging. The platform automatically records: the date and time of each access, lessons viewed, documents downloaded, IP addresses, and devices used. This data may be used as evidence in the event of a dispute.
10.1. Rights holder. All content of the ELEVATE Biohacking Expert course — including lesson texts, PDF documents, module structure, quizzes, certificates, and graphic elements — is the exclusive property of FIBROWS CARLA SRL, protected by Law no. 8/1996, the Berne Convention, and Directive (EU) 2019/790.
10.2. What you are allowed to do:
10.3. What you are NOT allowed to do without written permission from FIBROWS CARLA SRL:
10.4. Liquidated damages. Any violation of Article 10.3 entails liquidated damages of 5,000 EUR per incident, without excluding the right of FIBROWS CARLA SRL to seek recovery of greater actual damages.
11.1. Each account is strictly personal. Sharing access credentials (email, password) with other persons is prohibited.
11.2. The platform may monitor simultaneous sessions. Access from more than 2 distinct devices at the same time may trigger a security check or temporary account suspension.
11.3. Consequences of sharing your account:
12.1. Exclusively educational character. The content of the ELEVATE Biohacking Expert course is exclusively educational and informational in nature. The information presented represents knowledge accumulated in the field of biohacking applied to the beauty industry, based on published scientific studies and practical experience.
12.2. Not medical advice. The content of this course does NOT constitute and must not be interpreted as:
12.3. Modules about peptides. Modules containing information about research peptides are presented strictly for educational-scientific purposes. The substances mentioned may be classified as “Research Use Only” in the European Union and are not approved for human administration. FIBROWS CARLA SRL does not recommend, encourage, or facilitate the use of these substances with clients or on your own person.
12.4. Professional responsibility. You are solely responsible for how you apply the knowledge gained. FIBROWS CARLA SRL is not responsible for:
12.5. Medical consultation. Before implementing any protocol or recommending any substance or supplement to clients, consult a licensed physician.
13.1. Liability cap. The total liability of FIBROWS CARLA SRL to you, regardless of cause, shall never exceed the amount you paid for the course in question.
13.2. Exclusion of indirect damages. FIBROWS CARLA SRL is not liable for indirect damages, damages for lost profit, reputational damages, or other consequential damages, to the maximum extent permitted by applicable law.
13.3. Force majeure. FIBROWS CARLA SRL is not liable for service interruptions caused by: earthquakes, floods, pandemics, cyberattacks, failures of hosting providers, or any other event beyond its reasonable control.
13.4. Third-party content. If the course contains references or links to external resources, FIBROWS CARLA SRL is not responsible for the availability or accuracy of those resources.
14.1. FIBROWS CARLA SRL processes your personal data as a controller, in accordance with Regulation (EU) 2016/679 (GDPR) and Law no. 190/2018.
14.2. Data collected at purchase (name, email, billing address, IP) is processed on the basis of contract performance (Art. 6(1)(b) GDPR) and legal invoicing obligations (Art. 6(1)(c) GDPR).
14.3. Course access data (lessons viewed, PDFs downloaded, progress) is processed on the basis of the controller's legitimate interest (Art. 6(1)(f) GDPR).
14.4. You have the following rights: access to data, rectification, erasure, portability, objection, and restriction of processing. Exercise these rights at: office@elevatepmu.com.
14.5. Complete information about data processing: Privacy Policy.
14.6. You have the right to lodge a complaint with ANSPDCP: www.dataprotection.ro.
15.1. FIBROWS CARLA SRL reserves the right to modify these Terms and Conditions with a minimum notice of 30 days, communicated via email and displayed on the platform.
15.2. If you do not agree with the new terms, you may request closure of your account.
15.3. Continued use of the platform after the new terms take effect constitutes acceptance of them.
16.1. Termination by student. You can request closure of your account at any time by sending an email to office@elevatepmu.com. Account closure does not entitle you to a refund, except in cases provided for in Article 8 (guarantee) or Article 15 (modification of terms).
16.2. Termination by FIBROWS CARLA SRL. We reserve the right to suspend or close your account without notice in case of:
16.3. In case of account closure due to reasons attributable to the student, no refund is granted.
17.1. Applicable law. These Terms are governed by the laws of Romania.
17.2. Amicable settlement. The parties will attempt to resolve any dispute amicably within 30 days of written notification.
17.3. Jurisdiction — customers from Romania. Disputes not resolved amicably shall be subject to the jurisdiction of the courts in Romania (Court of Resita / Court of Caras-Severin).
17.4. Jurisdiction — customers from the EU. Consumers from the European Union have the right to take legal action in their country of residence, in accordance with Regulation (EU) 1215/2012.
17.5. ODR. You can use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr. Email ODR: office@elevatepmu.com.
17.6. ANPC. You can file a complaint at anpc.ro.
18.1. Severability. If any clause of these Terms is declared null or unenforceable, the other clauses remain in effect.
18.2. Waiver. The fact that FIBROWS CARLA SRL does not exercise a right provided for in these Terms does not constitute a waiver of that right.
18.3. Communications. All official communications are conducted in writing by email. Communications sent to office@elevatepmu.com are considered received on the date of transmission.
18.4. Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between the parties.
18.5. In case of a dispute regarding the interpretation of these Terms available in multiple languages, the Romanian version shall prevail.
Contact:
FIBROWS CARLA SRL — office@elevatepmu.com — academy.elevatepmu.com
CUI RO35732335 | J20/1600/015516 | Resita, Caras-Severin, Romania
Version 2.0 — April 2026